Returns, Refunds & Warranty
Our Promise
At Smart Appliances UK, we want you to shop with confidence.
If you have any questions before or after your purchase, our friendly team is always happy to help. We aim to make every return or warranty claim as straightforward and stress-free as possible.
Changed Your Mind?
If you've changed your mind about your purchase, you have the right to notify us within 14 calendar days of receiving your order that you wish to return it.
To qualify for a full refund, the item must be:
- In as-new condition
- Complete with all accessories
- Returned with the original packaging
- Free from damage or marks
- Not installed or permanently used
Customers are responsible for the cost of returning unwanted items.
Return costs vary depending on the size of the product.
Television Returns
We understand that you may wish to inspect your television after delivery.
You are welcome to carefully unpack the television to check that it is suitable.
However, televisions must not be used beyond what is reasonably necessary to inspect them.
Modern televisions record their operating hours, allowing us to verify the amount of use.
Where a television has been used beyond inspection or is returned in a condition that reduces its value, we may make a deduction from the refund to reflect that loss in value, as permitted under consumer legislation.
Accessories & Consumable Items
For hygiene and security reasons, some products cannot be returned once their factory seals or security packaging have been opened.
This includes items such as:
- Headphones and earphones
- Certain cables with security seals
- Other sealed accessories where applicable
Please contact us if you're unsure whether an item can be returned before opening it.
Faulty Products
If your product develops a fault, please contact us as soon as possible by emailing:
sales@smartappliancesuk.com
Please include:
- Your order number
- A description of the fault
- Photographs or video where possible
- A photograph of the product serial number
This helps us resolve your issue as quickly as possible.
If a Fault Occurs Shortly After Delivery
If a genuine manufacturing fault develops shortly after delivery, we'll work with you to provide an appropriate resolution.
Depending on the circumstances, this may include:
- Repair
- Replacement
- Refund
- Replacement parts where appropriate
Every claim is assessed individually, and we may inspect or test the product before confirming the most appropriate solution.
During Your Warranty
Your television includes a 12-Month Smart Appliances UK Warranty (unless otherwise stated).
During this period, we'll assist with genuine manufacturing or mechanical faults that occur during normal domestic use.
The warranty does not cover:
- Accidental damage
- Screen impact or cracks
- Liquid damage
- Cosmetic damage after delivery
- Misuse or neglect
- Commercial or business use (unless specifically agreed)
- Unauthorised repairs or modifications
- Damage caused by removing security labels where fitted
Business Purchases
Products purchased for business or commercial use include a 1-month warranty, unless otherwise stated.
Damaged Deliveries
Every television is delivered using our specialist White Glove Delivery Service.
Our delivery team will:
- Carefully unpack your television
- Power it on
- Allow you to inspect the screen and cabinet
- Wait while you confirm you're happy with the condition
If you notice any physical damage, simply refuse the delivery and we'll arrange the next steps.
Because every television is inspected before acceptance, we cannot accept claims for physical damage once the delivery has been signed for and the driver has left.
This process protects both our customers and ourselves by ensuring any transport damage is identified immediately.
Repairs
Where a repair is required, turnaround times are typically between 7 and 28 days, although this may occasionally be longer if specialist parts need to be ordered.
We recommend keeping your original packaging during the warranty period, as it may be required if the product needs transporting safely.
Cancelling an Order
If you need to cancel your order before dispatch, please contact us as soon as possible.
If your order has already been dispatched, we may deduct any delivery and collection costs incurred.
These costs vary depending on the size of the item.
Delivery Information
While we always aim to deliver within our estimated timescales, delays can occasionally occur due to circumstances outside our control.
We recommend waiting until your television has been delivered and accepted before arranging wall mounting or third-party installation appointments.
Pricing Errors
Despite our best efforts, pricing or product information may occasionally contain genuine errors.
If this happens before a contract has been formed, we reserve the right to cancel the order and issue a full refund.
Refunds
Once a return has been received, inspected and approved, refunds are normally processed back to the original payment method.
Processing times vary depending on your payment provider but are typically completed within a few working days.
Chargebacks
If a payment dispute is raised with your card provider, we kindly ask that the product is not used while the dispute is being investigated.
This helps preserve the condition of the product until the matter has been resolved.
Need Help?
If you're unsure whether your item is covered, need advice before returning a product, or simply have a question, our customer support team will be happy to help.
Thank you for choosing Smart Appliances UK – The Small Family Business.
