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SAMSUNG QN990F 75" Neo QLED 8K Mini LED Vision AI Smart TV 2025 - QE75QN990FT
SAMSUNG QN990F 75" Neo QLED 8K Mini LED Vision AI Smart TV 2025 - QE75QN990FT
SAMSUNG QN990F 75" Neo QLED 8K Mini LED Vision AI Smart TV 2025 - QE75QN990FT
SAMSUNG QN990F 75" Neo QLED 8K Mini LED Vision AI Smart TV 2025 - QE75QN990FT
SAMSUNG QN990F 75" Neo QLED 8K Mini LED Vision AI Smart TV 2025 - QE75QN990FT
SAMSUNG QN990F 75" Neo QLED 8K Mini LED Vision AI Smart TV 2025 - QE75QN990FT
SAMSUNG QN990F 75" Neo QLED 8K Mini LED Vision AI Smart TV 2025 - QE75QN990FT
SAMSUNG QN990F 75" Neo QLED 8K Mini LED Vision AI Smart TV 2025 - QE75QN990FT
SAMSUNG QN990F 75" Neo QLED 8K Mini LED Vision AI Smart TV 2025 - QE75QN990FT
SAMSUNG QN990F 75" Neo QLED 8K Mini LED Vision AI Smart TV 2025 - QE75QN990FT
SAMSUNG QN990F 75" Neo QLED 8K Mini LED Vision AI Smart TV 2025 - QE75QN990FT

SAMSUNG QN990F 75" Neo QLED 8K Mini LED Vision AI Smart TV 2025 - QE75QN990FT

Regular price
£4,199.00
Sale price
£3,489.00

Support a Small Independent UK Family Business

When you shop with Smart Appliances UK, you're supporting a small independent family business that prides itself on offering premium TVs at outstanding prices, backed by friendly UK-based customer service before and after your purchase.

  •  Fast & Free UK Delivery (2–4 Working Days)
  •  In Stock & Ready for Immediate Dispatch
  •  Brand New & Unused TV

Samsung QE75QN990F 75-Inch Neo QLED 8K Vision AI Smart TV

Experience Samsung’s ultimate big-screen entertainment with the QE75QN990F 75-inch Neo QLED 8K Smart TV. Combining spectacular 8K resolution, precision Mini LED technology and Samsung’s most advanced AI processor, this flagship television delivers remarkable detail, powerful brightness and outstanding contrast.

Its Glare-Free screen, Wireless One Connect Box and elegant Infinity Air Design create a premium viewing experience without distracting reflections or unnecessary cable clutter. From cinematic films and live sport to next-generation gaming, the Samsung QN990F is designed to make every moment look and sound extraordinary.

True 8K Picture Quality

The QE75QN990F features an exceptional 8K resolution of 7680 × 4320 pixels—four times the detail of 4K Ultra HD. Across the expansive 75-inch screen, this increased pixel density produces incredibly fine detail, smooth edges and a greater sense of depth.

Whether you are watching native 8K material or enhanced lower-resolution content, the QN990F delivers a beautifully sharp and immersive picture suited to premium home cinema.

NQ8 AI Gen3 Processor

Samsung’s NQ8 AI Gen3 Processor uses 768 neural networks to analyse and optimise picture and sound in real time. It intelligently improves clarity, texture, depth, colour, motion and audio according to the content being displayed.

From older programmes to modern streaming releases, the processor continually adjusts the experience to make the most of the TV’s advanced 8K screen.

8K AI Upscaling Pro

8K AI Upscaling Pro enhances compatible lower-resolution content for a clearer and more detailed appearance. Samsung’s intelligent processing examines individual elements within each scene, reducing noise and restoring texture to bring everyday entertainment closer to impressive 8K quality.

Upscaling results vary according to the original content and may not apply to PC connections or Game Mode.

Neo Quantum HDR 8K Pro

Neo Quantum HDR 8K Pro combines intense brightness with precise control of darker areas. Bright highlights gain greater impact, while subtle detail remains visible within shadows for a more realistic and dimensional picture.

HDR10+ Adaptive optimises compatible content according to each scene and the surrounding viewing conditions. Quantum Matrix Technology Pro uses precisely controlled Mini LEDs to produce deep blacks, brilliant whites and finely balanced contrast.

Glare-Free Screen

Samsung’s Glare-Free screen technology reduces reflections from windows and indoor lighting, helping the picture remain clear and colourful throughout the day. Blacks retain their depth and bright scenes remain visible, even in open-plan rooms or spaces with high levels of natural light.

Combined with an Ultra Viewing Angle, the QN990F provides a consistent viewing experience from different positions around the room.

Gaming at Up to 4K 240Hz

The Samsung QE75QN990F is built for high-performance gaming. Motion Xcelerator 240Hz supports gameplay at up to 4K 240Hz or 8K 120Hz when connected to compatible gaming equipment.

Variable Refresh Rate, Auto Low Latency Mode and AMD FreeSync Premium Pro help reduce screen tearing, blur and input delay. AI Auto Game Mode can recognise different game genres and adjust settings automatically, while the Game Bar provides convenient access to essential gaming controls.

Samsung Gaming Hub also brings supported console-free cloud gaming services together within one convenient interface.

Dolby Atmos and Object Tracking Sound Pro

A flagship picture deserves equally impressive audio. The QN990F features a powerful 90W 6.2.4-channel speaker system with 12 built-in speakers positioned around the television.

Object Tracking Sound Pro makes effects appear to follow movement across the screen, while Dolby Atmos adds height, space and direction to the sound. Active Voice Amplifier Pro helps keep dialogue clear, and Adaptive Sound Pro adjusts audio to suit both the content and your room.

Samsung Q-Symphony can combine the television speakers with a compatible Samsung soundbar, producing a wider and more powerful soundstage.

Infinity Air Design

The sophisticated Infinity Air Design gives the QN990F an almost edge-to-edge appearance, creating the impression that the picture is floating within the room. Its slim metal construction and discreet bezel complement contemporary interiors while keeping attention focused on the screen.

Wireless One Connect Box

Samsung’s Wireless One Connect Box allows compatible HDMI devices to be connected away from the television, reducing visible cable clutter around the screen. It can transmit a signal wirelessly to the TV from up to 10 metres away under suitable conditions, including support for up to 8K 120Hz.

This makes the QE75QN990F particularly well suited to wall-mounted installations and carefully designed media rooms.

Smart TV Powered by Tizen

Samsung’s Tizen Smart TV platform provides convenient access to popular streaming applications, Samsung TV Plus, gaming and connected services. SmartThings support allows compatible smart-home equipment to be viewed and controlled from the television.

Multi View can display up to four supported sources at once, while Apple AirPlay enables compatible Apple devices to share content wirelessly. Samsung Knox Security helps protect personal information and connected devices through multiple layers of security.

Key Features

  • 75-inch flagship Samsung Neo QLED TV

  • Model: Samsung QE75QN990F

  • True 8K resolution: 7680 × 4320

  • Precision Mini LED backlighting

  • NQ8 AI Gen3 Processor

  • 768 AI neural networks

  • 8K AI Upscaling Pro

  • Neo Quantum HDR 8K Pro

  • Quantum Matrix Technology Pro

  • Glare-Free screen

  • Ultra Viewing Angle

  • Motion Xcelerator 240Hz

  • Up to 4K 240Hz or 8K 120Hz gaming

  • AMD FreeSync Premium Pro

  • AI Auto Game Mode and Gaming Hub

  • Dolby Atmos

  • Object Tracking Sound Pro

  • 90W 6.2.4-channel audio

  • Samsung Q-Symphony

  • Infinity Air Design

  • Wireless One Connect Box

  • HDR10+ Adaptive and HDR10+ Gaming

  • Filmmaker Mode

  • Tizen Smart TV platform

  • SmartThings and Apple AirPlay

  • SolarCell Remote

Why Choose the Samsung QE75QN990F?

The Samsung QE75QN990F is an outstanding choice for customers seeking Samsung’s most advanced 2025 television technology. Its true 8K screen, powerful AI processor and precisely controlled Mini LED backlight deliver exceptional clarity, brightness and contrast.

With its Glare-Free display, 240Hz gaming performance, cinematic Dolby Atmos sound and cable-reducing Wireless One Connect Box, the QN990F provides a complete flagship experience for movies, sport, streaming and gaming.

Description

Support a Small Independent UK Family Business

When you shop with Smart Appliances UK, you're supporting a small independent family business that prides itself on offering premium TVs at outstanding prices, backed by friendly UK-based customer service before and after your purchase.

  •  Fast & Free UK Delivery (2–4 Working Days)
  •  In Stock & Ready for Immediate Dispatch
  •  Brand New & Unused TV

Samsung QE75QN990F 75-Inch Neo QLED 8K Vision AI Smart TV

Experience Samsung’s ultimate big-screen entertainment with the QE75QN990F 75-inch Neo QLED 8K Smart TV. Combining spectacular 8K resolution, precision Mini LED technology and Samsung’s most advanced AI processor, this flagship television delivers remarkable detail, powerful brightness and outstanding contrast.

Its Glare-Free screen, Wireless One Connect Box and elegant Infinity Air Design create a premium viewing experience without distracting reflections or unnecessary cable clutter. From cinematic films and live sport to next-generation gaming, the Samsung QN990F is designed to make every moment look and sound extraordinary.

True 8K Picture Quality

The QE75QN990F features an exceptional 8K resolution of 7680 × 4320 pixels—four times the detail of 4K Ultra HD. Across the expansive 75-inch screen, this increased pixel density produces incredibly fine detail, smooth edges and a greater sense of depth.

Whether you are watching native 8K material or enhanced lower-resolution content, the QN990F delivers a beautifully sharp and immersive picture suited to premium home cinema.

NQ8 AI Gen3 Processor

Samsung’s NQ8 AI Gen3 Processor uses 768 neural networks to analyse and optimise picture and sound in real time. It intelligently improves clarity, texture, depth, colour, motion and audio according to the content being displayed.

From older programmes to modern streaming releases, the processor continually adjusts the experience to make the most of the TV’s advanced 8K screen.

8K AI Upscaling Pro

8K AI Upscaling Pro enhances compatible lower-resolution content for a clearer and more detailed appearance. Samsung’s intelligent processing examines individual elements within each scene, reducing noise and restoring texture to bring everyday entertainment closer to impressive 8K quality.

Upscaling results vary according to the original content and may not apply to PC connections or Game Mode.

Neo Quantum HDR 8K Pro

Neo Quantum HDR 8K Pro combines intense brightness with precise control of darker areas. Bright highlights gain greater impact, while subtle detail remains visible within shadows for a more realistic and dimensional picture.

HDR10+ Adaptive optimises compatible content according to each scene and the surrounding viewing conditions. Quantum Matrix Technology Pro uses precisely controlled Mini LEDs to produce deep blacks, brilliant whites and finely balanced contrast.

Glare-Free Screen

Samsung’s Glare-Free screen technology reduces reflections from windows and indoor lighting, helping the picture remain clear and colourful throughout the day. Blacks retain their depth and bright scenes remain visible, even in open-plan rooms or spaces with high levels of natural light.

Combined with an Ultra Viewing Angle, the QN990F provides a consistent viewing experience from different positions around the room.

Gaming at Up to 4K 240Hz

The Samsung QE75QN990F is built for high-performance gaming. Motion Xcelerator 240Hz supports gameplay at up to 4K 240Hz or 8K 120Hz when connected to compatible gaming equipment.

Variable Refresh Rate, Auto Low Latency Mode and AMD FreeSync Premium Pro help reduce screen tearing, blur and input delay. AI Auto Game Mode can recognise different game genres and adjust settings automatically, while the Game Bar provides convenient access to essential gaming controls.

Samsung Gaming Hub also brings supported console-free cloud gaming services together within one convenient interface.

Dolby Atmos and Object Tracking Sound Pro

A flagship picture deserves equally impressive audio. The QN990F features a powerful 90W 6.2.4-channel speaker system with 12 built-in speakers positioned around the television.

Object Tracking Sound Pro makes effects appear to follow movement across the screen, while Dolby Atmos adds height, space and direction to the sound. Active Voice Amplifier Pro helps keep dialogue clear, and Adaptive Sound Pro adjusts audio to suit both the content and your room.

Samsung Q-Symphony can combine the television speakers with a compatible Samsung soundbar, producing a wider and more powerful soundstage.

Infinity Air Design

The sophisticated Infinity Air Design gives the QN990F an almost edge-to-edge appearance, creating the impression that the picture is floating within the room. Its slim metal construction and discreet bezel complement contemporary interiors while keeping attention focused on the screen.

Wireless One Connect Box

Samsung’s Wireless One Connect Box allows compatible HDMI devices to be connected away from the television, reducing visible cable clutter around the screen. It can transmit a signal wirelessly to the TV from up to 10 metres away under suitable conditions, including support for up to 8K 120Hz.

This makes the QE75QN990F particularly well suited to wall-mounted installations and carefully designed media rooms.

Smart TV Powered by Tizen

Samsung’s Tizen Smart TV platform provides convenient access to popular streaming applications, Samsung TV Plus, gaming and connected services. SmartThings support allows compatible smart-home equipment to be viewed and controlled from the television.

Multi View can display up to four supported sources at once, while Apple AirPlay enables compatible Apple devices to share content wirelessly. Samsung Knox Security helps protect personal information and connected devices through multiple layers of security.

Key Features

  • 75-inch flagship Samsung Neo QLED TV

  • Model: Samsung QE75QN990F

  • True 8K resolution: 7680 × 4320

  • Precision Mini LED backlighting

  • NQ8 AI Gen3 Processor

  • 768 AI neural networks

  • 8K AI Upscaling Pro

  • Neo Quantum HDR 8K Pro

  • Quantum Matrix Technology Pro

  • Glare-Free screen

  • Ultra Viewing Angle

  • Motion Xcelerator 240Hz

  • Up to 4K 240Hz or 8K 120Hz gaming

  • AMD FreeSync Premium Pro

  • AI Auto Game Mode and Gaming Hub

  • Dolby Atmos

  • Object Tracking Sound Pro

  • 90W 6.2.4-channel audio

  • Samsung Q-Symphony

  • Infinity Air Design

  • Wireless One Connect Box

  • HDR10+ Adaptive and HDR10+ Gaming

  • Filmmaker Mode

  • Tizen Smart TV platform

  • SmartThings and Apple AirPlay

  • SolarCell Remote

Why Choose the Samsung QE75QN990F?

The Samsung QE75QN990F is an outstanding choice for customers seeking Samsung’s most advanced 2025 television technology. Its true 8K screen, powerful AI processor and precisely controlled Mini LED backlight deliver exceptional clarity, brightness and contrast.

With its Glare-Free display, 240Hz gaming performance, cinematic Dolby Atmos sound and cable-reducing Wireless One Connect Box, the QN990F provides a complete flagship experience for movies, sport, streaming and gaming.

Delivery
Our Stock

What is Liquidated Stock?

Liquidated stock refers to merchandise from businesses that have closed down or gone bankrupt. These products are sold off to cover the debts of the company. We acquire these items, particularly from electronic companies, at significantly reduced prices. Additionally, we have partnerships with major UK distributors, allowing us to obtain excess or last year's stock from various companies.

Quality Checks for Each TV/Product:

We take the quality of our products seriously. Here's how we ensure the items meet high standards:

  1. Warranty Validation: We verify the validity of the warranty or provide our own retailer warranty. In some cases, due to the nature of liquidated stock, serial plates from manufacturers might be missing.

  2. Usage Validation: For TVs, we check the viewing hours to ensure the product has not been previously used. This helps us ensure you receive a product in excellent condition.

  3. Rejection Policy: Any product that doesn't meet our strict standards is rejected. These items are then sold to local traders. We only sell products that pass our rigorous checks to guarantee customer satisfaction.

Important: We understand how crucial it is for you to receive a flawless product. That's why our delivery process includes unpacking and turning on the TV for your inspection. Please carefully examine the item before signing for it, as any physical damage reported after signing cannot be claimed.

What is the Warranty?

All items you purchase from us come with a warranty provided by the manufacturer or smartappliancesuk. This warranty ensures that in the event of any technical issues, we will promptly address and resolve the problem for you. It's our way of providing you with complete peace of mind. However, it's important to note that this warranty does not cover physical damage or any attempts at repairs made by unauthorized individuals.

What Will My Item Include?

Your purchase is comprehensive and includes everything you need to get started:

  • Accessories: Your item will come with a remote and power cable.
  • TV Specifics: For TVs, you might receive both regular and SMART remotes if needed. Additionally, screws and a stand will be provided unless you request a wall bracket. If your TV requires a connect box, it will be included.
  • E-Manual: Most TVs now come with an electronic manual accessible through the TV menu. If a paper manual is not included, don't worry; we can send you a downloadable version via email.
  • Note: Some items might be in an open box condition, meaning the original packaging may not be pristine. Also, the original paperwork might not be included, but we ensure all necessary components are provided.

What is the Item Condition?

We take pride in delivering products in excellent condition:

  • Quality Assurance: Every item, especially TVs, undergoes rigorous testing to ensure it meets our high standards. We perform security marking to safeguard your purchase.
  • Occasional Imperfections: In very rare instances, a TV might have a minor scuff or mark on the back. However, please rest assured that this won't affect the performance, and it will be hardly noticeable. We never send out TVs with marks on the screen or front bezel.
  • Packaging: To ensure safe delivery, we might replace the original box with our own sturdy packaging. Our priority is to make sure your item arrives in perfect condition.

 

Warranty

Warranty Information

Buy Smart. Save Money.

Every television purchased from Smart Appliances UK includes a 12-Month Warranty as standard, giving you complete peace of mind from day one.

Our aim has always been simple:

Offer premium televisions at the best possible prices, rather than charging hundreds of pounds more for extended warranties that many customers may never need.


Why Don't We Include a 5-Year Warranty?

Many retailers advertise "FREE 5-Year Warranties", but the cost of these promotions is often reflected in the selling price of the television.

In many cases, customers end up paying significantly more overall, even if the extended warranty is never used.

At Smart Appliances UK, we'd rather pass those savings directly to you.

You receive:

  • ✔ A lower purchase price

  • ✔ A 12-month warranty included

  • ✔ The freedom to choose whether you want additional cover

We believe customers should decide how they spend their money, rather than paying for an extended warranty automatically built into the price.


Modern TVs Are More Reliable Than Ever

Today's televisions are built using highly advanced manufacturing processes and are designed to provide many years of reliable performance.

While no electronic product can be guaranteed never to develop a fault, genuine manufacturing defects are most likely to become apparent during the first year of ownership.

For many customers, the included 12-month warranty provides excellent peace of mind.


If You Want Longer Cover

If you'd prefer additional protection beyond your included warranty, you're free to choose the option that best suits your needs.

Many customers already have cover through:

  • Home insurance

  • Premium bank accounts

  • Appliance insurance

  • Independent extended warranty providers

This allows you to shop around and often find a policy that offers the level of cover you want at a competitive price.


Compare Before You Buy

Before purchasing any extended warranty, it's worth checking:

  • What's actually covered

  • Any excess charges

  • Whether accidental damage is included

  • Maximum claim values

  • Repair or replacement limits

  • Whether the policy offers value for your circumstances

Every customer's needs are different, and comparing policies can help ensure you only pay for the protection you actually want.


What's Included With Your Smart Appliances UK Warranty?

Your included 12-month warranty covers manufacturing or mechanical faults that occur during normal domestic use.

It does not cover:

  • Accidental or impact damage

  • Cracked or broken screens

  • Liquid damage

  • Cosmetic damage after delivery

  • Misuse or neglect

  • Unauthorised repairs or modifications

  • Damage caused by removing or tampering with security labels where fitted


Our Promise

We'd rather save our customers money than build the cost of an extended warranty into every television we sell.

Our focus is simple:

  • ✔ Competitive prices

  • ✔ Brand new televisions

  • ✔ 12-month warranty included

  • ✔ Specialist White Glove Delivery

  • ✔ Friendly after-sales support from a UK family business

If you ever need assistance, our team is always happy to help.

Payment

Secure Payments & Pricing

Simple, Transparent Pricing

At Smart Appliances UK, we believe buying a premium television should be straightforward.

The price you see is the price you pay.

There are no hidden charges or unexpected extras. Before you complete your purchase, your shopping basket will clearly show:

  • ✔ The cost of your television

  • ✔ Any delivery charges (if applicable)

  • ✔ Any optional services you have selected

  • ✔ Your final total

Once your order has been placed, you'll receive an order confirmation by email for your records.


Safe & Secure Shopping

You can shop with complete confidence at Smart Appliances UK.

Our website uses industry-standard encryption technology to protect your personal and payment information throughout the checkout process.

Your payment details are securely processed, helping to ensure your information remains protected at every stage of your purchase.

When making a payment, simply look for the padlock symbol in your browser and ensure the website address begins with https://, confirming you are using a secure encrypted connection.


Fraud Protection

Your security is just as important to us as it is to you.

To help protect both our customers and our business from fraudulent transactions, every order is automatically checked using advanced fraud prevention systems.

Occasionally, an order may require additional verification before it can be dispatched.

If this happens, we may ask you to provide proof of:

  • Photo identification

  • Billing address

  • Delivery address

This is a normal security procedure and helps prevent unauthorised use of payment cards.

We appreciate your understanding and cooperation should these checks ever be required.


Flexible Payment Options

We accept a range of secure payment methods, allowing you to choose the option that's most convenient for you.

All payments are processed through secure payment gateways using encrypted technology to protect your information.


Shop With Confidence

When you order from Smart Appliances UK, you benefit from:

✔ Secure encrypted checkout

✔ Advanced fraud protection

✔ Transparent pricing

✔ Specialist White Glove Delivery

✔ 12-Month Warranty Included

✔ Friendly UK-based customer support

✔ Independent Family Business


Your Security Matters

Protecting our customers is one of our highest priorities.

If you ever have any questions about making a payment or placing an order, our team will be happy to help before you buy.

Thank you for choosing Smart Appliances UK – The Small Family Business.

Returns

Returns, Refunds & Warranty

Our Promise

At Smart Appliances UK, we want you to shop with confidence.

If you have any questions before or after your purchase, our friendly team is always happy to help. We aim to make every return or warranty claim as straightforward and stress-free as possible.


Changed Your Mind?

If you've changed your mind about your purchase, you have the right to notify us within 14 calendar days of receiving your order that you wish to return it.

To qualify for a full refund, the item must be:

  • In as-new condition
  • Complete with all accessories
  • Returned with the original packaging
  • Free from damage or marks
  • Not installed or permanently used

Customers are responsible for the cost of returning unwanted items.

Return costs vary depending on the size of the product.


Television Returns

We understand that you may wish to inspect your television after delivery.

You are welcome to carefully unpack the television to check that it is suitable.

However, televisions must not be used beyond what is reasonably necessary to inspect them.

Modern televisions record their operating hours, allowing us to verify the amount of use.

Where a television has been used beyond inspection or is returned in a condition that reduces its value, we may make a deduction from the refund to reflect that loss in value, as permitted under consumer legislation.


Accessories & Consumable Items

For hygiene and security reasons, some products cannot be returned once their factory seals or security packaging have been opened.

This includes items such as:

  • Headphones and earphones
  • Certain cables with security seals
  • Other sealed accessories where applicable

Please contact us if you're unsure whether an item can be returned before opening it.


Faulty Products

If your product develops a fault, please contact us as soon as possible by emailing:

sales@smartappliancesuk.com

Please include:

  • Your order number
  • A description of the fault
  • Photographs or video where possible
  • A photograph of the product serial number

This helps us resolve your issue as quickly as possible.


If a Fault Occurs Shortly After Delivery

If a genuine manufacturing fault develops shortly after delivery, we'll work with you to provide an appropriate resolution.

Depending on the circumstances, this may include:

  • Repair
  • Replacement
  • Refund
  • Replacement parts where appropriate

Every claim is assessed individually, and we may inspect or test the product before confirming the most appropriate solution.


During Your Warranty

Your television includes a 12-Month Smart Appliances UK Warranty (unless otherwise stated).

During this period, we'll assist with genuine manufacturing or mechanical faults that occur during normal domestic use.

The warranty does not cover:

  • Accidental damage
  • Screen impact or cracks
  • Liquid damage
  • Cosmetic damage after delivery
  • Misuse or neglect
  • Commercial or business use (unless specifically agreed)
  • Unauthorised repairs or modifications
  • Damage caused by removing security labels where fitted

Business Purchases

Products purchased for business or commercial use include a 1-month warranty, unless otherwise stated.


Damaged Deliveries

Every television is delivered using our specialist White Glove Delivery Service.

Our delivery team will:

  • Carefully unpack your television
  • Power it on
  • Allow you to inspect the screen and cabinet
  • Wait while you confirm you're happy with the condition

If you notice any physical damage, simply refuse the delivery and we'll arrange the next steps.

Because every television is inspected before acceptance, we cannot accept claims for physical damage once the delivery has been signed for and the driver has left.

This process protects both our customers and ourselves by ensuring any transport damage is identified immediately.


Repairs

Where a repair is required, turnaround times are typically between 7 and 28 days, although this may occasionally be longer if specialist parts need to be ordered.

We recommend keeping your original packaging during the warranty period, as it may be required if the product needs transporting safely.


Cancelling an Order

If you need to cancel your order before dispatch, please contact us as soon as possible.

If your order has already been dispatched, we may deduct any delivery and collection costs incurred.

These costs vary depending on the size of the item.


Delivery Information

While we always aim to deliver within our estimated timescales, delays can occasionally occur due to circumstances outside our control.

We recommend waiting until your television has been delivered and accepted before arranging wall mounting or third-party installation appointments.


Pricing Errors

Despite our best efforts, pricing or product information may occasionally contain genuine errors.

If this happens before a contract has been formed, we reserve the right to cancel the order and issue a full refund.


Refunds

Once a return has been received, inspected and approved, refunds are normally processed back to the original payment method.

Processing times vary depending on your payment provider but are typically completed within a few working days.


Chargebacks

If a payment dispute is raised with your card provider, we kindly ask that the product is not used while the dispute is being investigated.

This helps preserve the condition of the product until the matter has been resolved.


Need Help?

If you're unsure whether your item is covered, need advice before returning a product, or simply have a question, our customer support team will be happy to help.

Thank you for choosing Smart Appliances UK – The Small Family Business.